What has your journey been like at Luxottica? How did you start, and where are you now?
I joined Luxottica in June of 2014 in Corporate Demand Planning Wholesale in Agordo. I was hired by Luxottica Brazil and transferred to Agordo to learn about process, systems and global networking.
We had the idea to develop local demand planning teams, since the major part of the process and activities were managed by Corporate, but the group identified the need to have local teams closer to the market.
After 18 months, I returned to Brazil taking charge of the Demand Planning Wholesale Eyewear, working to increase the autonomy of the local team, bringing the activities that were done by corporate.
After 1 year we became the 1st subsidiary to own 100% of the demand planning activities, serving as a benchmark for other Local teams.
Then year after year I increased my responsibility, receiving the activities of AFA business and Ecommerce channels.
Then, in 2018, I also took the ownership of the demand planning of Latin America, with the same challenge to structure and bring more results for these countries.
In the last years, I took over the LATAM Demand Planning area, as well as the entire structure of the Supply Chain.
What do you love about your job?
Creating relationships, since Demand Planning is a department that needs to know the business and the operations teams.
What is the most challenging project you’ve worked on? What was the outcome?
To have Local Demand Planning teams was an ambitious project from our top management. I was basically the pilot of it, receiving the opportunity to go to corporate with the mission to learn as much as I could and return to the subsidiary to have both perspectives (local and global), sharing these learnings with the group to improve our process and reach our results.
Today, we have basically every subsidiary with its own local teams, working close to the market to improve the service level and experience of our customers.
What advice would you give to university students or young professionals thinking about a career in demand planning?
To work in Demand Planning you have to be resilient, adaptive and be able to navigate through different subjects, since managing future projections could be frustrating sometimes and based on that, you have to be prepared for potential plan changes, giving the right information to the business teams at the proper time.